Terms & Conditions
Please read all terms and conditions and information pages carefully before placing an order with us. When placing an order with Star Barn Primitives, you automatically accept all terms and conditions contained within the body of this website.
MINIMUM ORDER: No total minimum order is required. However, minimum quantity requirements MUST be met as stated for each item. Any item ordered which does not meet the minimum order requirements stated for that item will be automatically increased to meet the minimum stated. If choices were available for the item, increased quantity choices shall be our choice.
SHIPPING CHARGES: Your order will show an ESTIMATED shipping charge which will be charged to your card within your order total at the time you place your order. When your order is packed and ready to ship, actual shipping charges will be obtained. Should there be a difference in the ACTUAL shipping charges and the ESTIMATED shipping charge, you will receive either a credit or an Invoice thru PayPal for additional shipping charges. If you receive an Invoice for additional shipping, you have 2 days to pay it. If not paid in 2 days, your order will be cancelled, a restocking fee of 25% will be deducted and the balance will be refunded to you within 30 days.
Order Cancellation: You have 3 business days to cancel your order from date of placement. After 3 days, there is a 25% restocking/materials charge deducted from merchandise total prior to refund.
Canadian Customers: It is not unusual for additional shipping charges to be required. You will receive a PayPal request for additional funds, prior to shipping, once your order is packed and weighed. You have 2 days to submit the additional charges. Once funds are received, order will ship. If additional shipping is not received, order will be canceled and payment refunded with a 25% deduction for restocking/custom made products materials. Canadian customers are responsible for all duties/taxes/additional charges at border. You will be contacted by them when order hits customs and payment is then made to them. We have no control over those charges, nor do we know what they will be. If you refuse delivery, No Refunds will be made from Star Barn Primitives.
BACKORDERS: We DO NOT backorder. If an item you ordered is out of stock, the charges will be refunded to you at time of shipment.
DAMAGES: Open your shipment immediatley. All merchandise is packed and shipped in quality saleable condition. Damage claims must be made with in 3 days of receiving and be accompanied with photos of each item and shipping containers. Items and all shipping materials must be kept till claim is solved. No damage claims will be settled without photos. All claims are submitted to the carrier for rough handling. Refunds applicable are made after shipper settles claim with us. We have no control over the time element.
INSURANCE: We highly recommend you request insurance on your shippment through us.
RETURNS: No returns will be accepted with out PRIOR authorization. You must request return authorization within three (3) days of delivery. Please contact "Customer Service" to request authorization for a return. State your name, shop name, order number, item number of merchandise you want to return, quantity of each item number you wish to return and reason for return. We will contact you with return instructions and shipping label. NO RETURNS ACCEPTED WITHOUT PROPER SHIPPING LABEL ATTACHED. Return shipping charges are the responsibility of the customer.
CUSTOM ORDERS: NO RETURNS ACCEPTED. Since custom order art work is pre-approved by you/your company, no retruns are accepted. Once you have approved the art work, full payment will be requested for products and tax (if applicable). Once product payment is received, your order will be started. When order is packed and ready to ship, shipping charges will be calculated and payment for shipping charges requested. Once paid, your order is shipped. You have five (5) days to pay the shipping charges. If payment for shipping is not received within five days from date of payment request, your order will be cancelled, and you will forfeit your entire product/tax payment as the product has been personalized and cannot be reused for anyone else. SORRY - No Exceptions.